Need help placing your order? Call toll free 1-888-830-9377

Place orders now via telephone or by live chat support 24/7

 

Hours of Operation/Business Hours

24 Hours 7 Days a week 365 Days New Orders Only

Customer Service: M - F  9:00AM - 5:00PM PST.

Toll Free: 1-888-830-9377

 

New Orders Only

Important: There is NO customer service after business hours.

If you would like to place a new order only you may do so at anytime 24/7 by phone or online.

Toll free: 1-888-830-9377

 

Send a Fax

If you need to send a fax, please dial:

Toll Free: 1-888-877-3611

Please Note: When sending a fax, please make sure you use a cover a sheet for proper and prompt correspondence.

 

 

Live Chat Support

Live chat support is available to assist you anytime of the day.

Vist the home page to start a live chat session with one of our customer service agents. http://www.basicmensclothing.com/index.php

 

 

 

 

E-Mail Center   

• All email responses will be handled and responded to within 24-48 hours.

1. For customer service matters including account profiles, new accounts and registrations please email us at Help@basicmensclothing.com

 

1. Technical support and website issues please email the administration department at Admin@basicmensclothing.com

 

1. Returns & exchanges

 

1. Need to obtain an RA (Return Authorization) code
2. Need more information on a  different product before returning
3. Do you want to exchange a product
4. Are you returning a product from overseas

 

All return requests and exchanges need to be emailed to Returns@basicmensclothing.com

 

Please Note: If you are exchanging a product, please place a new order as you will be charged immediately so the new order can be shipped out promptly.  Please make sure you have an RA code before returning any merchandise. See the returns and exchanges page for more information.

 

1. If you have any questions about your order, need shipping or tracking information, order status or need to change your shipping address, please call customer service anytime during normal business hours or send us an email at help@basicmensclothing.com

 

 

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