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"I would like to thank you for continually providing impeccable customer service. Every time that I have placed an order with your company, it arrives much sooner than I expected and is always in perfect condition. In such a competitive and diverse marketplace it is so refreshing to find a website that maintains such high standards of customer satisfaction normally limited to small specialized boutiques. I placed an order for my husband at 5:36 pm on February 14. Within hours, I received emails both confirming my order and providing tracking information for the shipment. Imagine how surprised and excited I was when my order arrived at around 3:45 pm the next day! Even though I initially chose standard shipping, it was upgraded to overnight shipping, free of charge. Yesterday, I placed an order in the afternoon. Again, I ordered standard shipping and was upgraded to overnight free of charge. My items were here by 5 pm today! I could keep going with the great experiences my friends & I have had with your company but I'm sure you hear that all the time :) ! I want to thank your company for its fantastic selection and consistency in customer satisfaction. I'm grateful that such a large retailer values its customers and their experience with the company so much. Anytime I want to make an online purchase, basicmensclothing.com is the first website I check because you provide such reliable and fantastic service. I appreciate you taking the time to read this letter and really letting the customer feel that they are your number 1 priority. I can assure you that my friends and I will continue to be a Basic Mens Clothing customers for years to come!"

Carlos Freire   Dec 17, 2009

"Thanks, thanks, thanks for your prompt delivery of my Shirts. This is truly an amazing company and an example to others! "

Rick Tucker   Feb 12, 2009

You guys are great! I ordered a few graphic tees from you and you guys shipped it in great time!!! It's a pleasure doing business with you! Once again, thank you!

Jim Al-Khalili  May 22, 2009

Just wanted to say my last couple of orders I have called in to Basic Mens Clothing rather than ordered online. And, both times I have received great customer service and the sales associates have been very helpful, friendly, and pleasant to do business with. Thank you!

Alex Devon Nov 22, 2009

You're pretty awesome. Let me count the ways: 1. You make it easy for me to find great shoes. That should be enough. BUT I SOLDIER ON. 2. Pretty darn good website. There are lil' bugs here and there (sometimes narrowing a search doesn't totally work, but for the most part it does), but comparing you folks to some other nightmarish sites I've used, especially with the sheer amount of product you have for me to see...well done. 3. Convenience. HOLY CONVENIENCE, BATMAN! Much like Ian McKaye of the band Fugazi, I am a patient boy, I'll wait, I'll wait, I'll wait, I'll wait. But when I order from you I don't have to. I've had shoes get to me so fast I actually thought there must have been a mistake because it got to me TOO quickly. Guys, that is some serious service. This is why I buy shoes exclusively from you. 4. Customer Service. I had a store credit recently, but like an idiot, I deleted the email with the credit code. I called up and talked to a totally friendly, funny, helpful guy. He said he'd take care of emailing me the code and all would be right with the world. OH NOES! The email, actually never showed up. So I called back and spoke with a totally friendly, funny, helpful girl (with a completely pretty voice, I'll be honest) and she got me a coupon code while I was on the phone (THAT'S good turnaround) and explained that there were the dreaded *technical difficulties* and the other dude didn't actually screw up. Guys, I've never talked to a company on the phone and ended with such a good feeling. I have friends that I don't enjoy talking to on the phone that much. Close friends. Is it ok if I just call to talk sometime? I'm kidding. Maybe. 5. You ALL seem to have a sense of humor. You guys are frakkin' funny! Your email, any of the “dig deeper” sort of stuff (blogs, joke of the day, etc.). That is beyond refreshing, thank you so much :) Honestly, as long as you guys are around, you got my bidness. Rock over London, rock on Chicago.